If there is a problem completing your search, you'll see a red banner message like this, with an error code in brackets at the end: 
 NOTE: The error message you see may vary. In the example, (ServiceUnavailable) is the error code.
Select your error code from the options below to find out what to do: An error occurred while returning your results. In the first instance, close the report browser and then open it again and try another search. If the issue persists, get in touch > We were unable to contact our AI services. This could mean there is a problem with the service, so the first time you see this error click Try Again. If that doesn't work, please try again a little later. We were unable to contact our AI services. This could mean there is a problem with the service, so the first time you see this error click Try Again. If that doesn't work, please try again a little later. If the above steps don't work, check your internet connection is working properly and if everything is okay get in touch so we can take a closer look. Your authentication details need to be updated. This often happens if you restore a backup from another computer, or if you have changed your Sage Account credentials. Click Reauthenticate and then follow the prompts to verify your details again. If you're seeing a different error code that isn't listed here, check if there is a Try Again button. If there is, click it and check if the search is completed. If you're still having a problem, please get in touch > |