This communication was sent 06 October 2023.

Notice 23-JQ | 06 October 2023

Bank Feeds Service Changes

We wrote to you in June to let you know that we were making changes to how some customers access their banking data from across our product range.

Customers were asked to complete a short migration exercise, ahead of switch off dates, to connect to our new style feeds (where available) for the following banks:

• HSBC (Managed Bank Feeds)
• HSBC Personal (Connection powered by Sage)
• HSBC Business (Connection powered by Sage)
• HSBC Net (Connection powered by Sage)
• Lloyds/Bank of Scotland
• Lloyds Business (Connection powered by Sage)
• Lloyds Personal (Connection powered by Sage)
• Lloyds Commercial (Connection powered by Sage)
• Bank of Scotland – Personal (Connection powered by Sage)
• Bank of Scotland – Business (Connection powered by Sage)
• Bank of Scotland – Commercial (Connection powered by Sage)
• Natwest/RBS
• NatWest (Connection powered by Sage)
• RBS (Connection powered by Sage)
• Cashplus
  • Cashplus (Plaid)

In a very small number of cases, due to the nature of the account that is held with the bank, customers will lose access to their banks. This primarily applies to some HSBC CIIorM, DBB Loan & Mortgages, HSBCnet Loan Mortgage & Savings Accounts.

Below are links to the articles to support customers in making the change.

• Sage 50 Accounts
• Sage 200 Professional/Standard/Education

We’ll be sending a reminder to Sage 50 & Sage 200 customers who still have these older style connections active, reminding them of all the information they need. We’ll do this via email and in product launchpad, where available.

Got a Questions?

Please refer to our updated FAQ, for anything else please speak to your Account Manager in the first instance.

Kind regards,

Sage Products & Services Team