If you upload a payslip for an employee where their employee record contains certain validation errors, the error below appears.

'Missing payroll information'

To resolve this error, correct the fields causing the validation issue, then upload a pre-update payslip.

The employee record fields that cause this issue are within the Personal tab:

• Date of birth, when this field indicates the employee is five or under
• Telephone / Mobile, when one of these fields contains more than 15 characters letters

Update the employee record

1. On your employee list, double-click the relevant employee.
2. In the Personal tab, check the following and update as required:
   • Date of birth field is correct
   • Telephone and Mobile fields are 15 numbers or less, with no spaces
3. Select Save then Close.
4. Upload a pre-update payslip.
   
   NOTE:

   If you've already updated records for the current period, upload a 'dummy' payslip.