This communication was sent 20 July 2023.

Notice 23-IW | 20 Jul 2023

Partner Process Changes

Improvements to partner processes for Sage 200, X3, 500/1000, CRM, 50 Accounts & Payroll

As part of our continuing efforts to simplify how you do business with us, we’re delighted to bring you our latest updates.

What’s changing?

• With effect from 01 August 2023, Partners will no longer be required to provide customer authorisation when downgrading a customer’s licence.
• Downgrades, as usual, will be in line with the relevant product terms and renewal policies.
• We’ve created a simple form for partners to use to submit their downgrade requests.
• We’re also providing updated guidance on the changes we will make to user details in our systems and what authorisation we may need for that. Note: this applies to Sage 200 only.

We’d ask that you cascade this message around your internal teams and make the necessary changes to your own internal processes.

Questions?

Please speak to your Account Manager in the first instance.