If you've enabled two-factor authentication (2FA) this means your client's employees are required to enter a one-time passcode as well as their login details.

If required, you can remove 2FA for an employee after you've enabled it. This clears existing 2FA settings to allow an employee to log in without 2FA.

1. Log in to the relevant company in Online Bureau.
2. Click Employees, then click View employee list.
   
   
   
   
3. Click Manage employee two-factor authentication.
   
   
   
   
4. Select the relevant employee(s), then click Remove 2FA.
   
   
   
   

The employee no longer uses 2FA to log in their company.

Multiple employments

In some cases, an employee may use the same email address under a second employment with another company that also uses Sage Online Services.

2FA applies to the email address, not to a company. If you enable or disable 2FA in an employment that you process, this setting applies to other employments under the same email address.

 NOTE: If you need to avoid this for any reason, you can set the employee up in Online Bureau with a different email address.