This communication was sent 16 February 2023.

Notice 23-HL | 16 February 2023

This is a reminder that our Sage Identity Service (Sage Account) platform is not available on Saturday, February 18 between 20:00 to midnight UTC. We’re enhancing this platform, so it means a number of our products and services won’t be available during this time.

For an overview of affected products, please see this article. You can also track progress on the day via https://status.sage.com/. We apologise for any inconvenience this may cause.

We’ve notified all customers either via in product messaging or email.

If you require support once the improvements have been completed and the authentication platform is back up and running, please utilise the dedicated pages. If you still require help, please contact support teams via the usual channels.