The most common cause for this is when an employee leaves, then returns to work for you. If you set their new employee record up with the same email as their original record, the error occurs. Another cause for this error is if an employee's email address already exists in a different employee's record.  NOTE: If you're an Accountant using Sage Online Bureau, follow the separate article Error: 'Employment record already exists' - Online Services.
Next steps The simplest way to resolve this is by using a different email address for the employee's new record. If you need to use the same email address as their original record, follow the resolution steps for the 'this email address is already in use' error.
|