| | Restart your Sage service |
| Description | The Reset Data option removes all information entered into Payroll. This allows you to clear any practice data entered during a free trial period. It allows you to start again but keeps your user, business and billing information. |
| Resolution | When to use the reset data option You may need to use this in the following circumstances: - You've entered dummy or practice information during a trial period. You now want to enter real company information
- You've started using Payroll in the middle of a tax year and didn't choose the mid year set up option. You created a blank payroll company instead of choosing mid-year setup
- You have made errors when entering your Payroll information and want to start again
Before you start - Print any reports or make a note of any information you need.
Reset your data in Sage Payroll - Select Settings.
- From the Personalisation section, select Data Management.
- Select Reset Data.
- Enter the email address you use to sign into your Sage service, then select Delete Data.
▼Restore your data after a reset You can restore your data if you reset it in error, or need to check a piece of information before you reset again. Restoring data returns you to the point immediately before you chose the Reset data option. - Select Settings.
- From the Personalisation section, select Data Management.
- Select Restore Data.
- Enter the email address you use to sign in, then select Restore Data.
▼No option to restore the data You can't restore data from another Sage service such as Sage 50. You can't restore data if you’ve changed your subscription or plan. For example: - You can’t restore data created in Accounting into Accounting Start
- You can't restore payroll data if you change subscriptions between reset and restore
Although you can’t restore from a previous service, you can still reset your new service and start again. |
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