Before you cancel, have you considered downgrading your subscription instead? 

1. Log in to your product. Make sure you have relevant permissions to manage subscriptions.
2. Select your business name, then select Manage business from the dropdown menu.
3. Select View subscriptions from the subscriptions area.
4. Here you can view your current subscriptions. Select Manage subscriptions.
5. Select Cancel Subscription on the relevant product.
6. Select Apply Selections.
7. Choose to speak to us, or select Continue with cancellation. 
8. Read the information carefully, then select a Reason for cancellation. 
9. Tick the box to confirm you’ve downloaded any required data.
10. Select Cancel Subscription.

The Manage subscriptions area updates to show the subscription end date and the re-subscribe option.

Cancel a client subscription

If you're an Accountant using Sage Client Management, follow the steps in Cancel your client subscription.

Having trouble cancelling?

Contact our support team at my.sage.co.uk.