Before you begin, you must log in as the Administrator or have relevant permissions to manage subscriptions.

1. Select your business name, then select Manage business account from the dropdown menu.
2. Select the Subscriptions (or Subscriptions and Invoices) tab.
3. Here you can view your current subscriptions. Select Manage subscriptions.
4. Select Cancel Subscription on the relevant product.
   
5. Select Apply Selections.
6. Choose to speak to us, or select Continue with cancellation. 
7. Read the information carefully, then select a Reason for cancellation. 
8. Tick the box to confirm you have downloaded any required data.
9. Select Cancel Subscription.

The Manage subscriptions screen updates to show the subscription end date and the re-subscribe option.

 NOTE: Your subscription remains active until your next billing date. 

To restart your subscription, log in and enter your payment details.

Having trouble cancelling?

Please call 0191 479 5911.

Helpline - Monday to Friday 08:30 to 18:00.