Before you cancel, have you considered downgrading your subscription instead? 

 TIP: Cancel at least five working days before your next billing date to avoid further payments. 

1. Log in to your product as the Administrator, or make sure you have relevant permissions to manage subscriptions.
2. Select your business name, then select Manage business account from the drop-down menu.
3. Select the Subscriptions (or Subscriptions and Invoices) tab.
4. Here you can view your current subscriptions. Select Manage subscriptions.
5. Select Cancel Subscription on the relevant product.
6. Select Apply Selections.
7. Choose to speak to us, or select Continue with cancellation. 
8. Read the information carefully, then select a Reason for cancellation. 
9. Tick the box to confirm you’ve downloaded any required data.
10. Select Cancel Subscription.

The Manage subscriptions area updates to show the subscription end date and the re-subscribe option.

 NOTE: Your subscription remains active until your next billing date. To restart your subscription, log in and enter your payment details. 

Cancel a client subscription

If you're an Accountant using Sage Client Management, follow the steps in Cancel your client subscription.

Having trouble cancelling?

Call 0191 479 5955.

Helpline - Monday to Friday 08:30 to 18:00.