| | Delete a sales credit note |
| Description | This explains how to delete a sales credit note entered by mistake. How you delete the credit note depends on whether it's been allocated (paid) or included in a VAT return. How this works You can only delete credit notes when they have not been used to pay an invoice and have not been included on a VAT return. If the credit note has been: |
| Resolution | Delete a credit note - From Sales, choose Sales credit notes.
- Select the check box next to the relevant credit note.
- Select Delete from the toolbar.
 - Enter the reason for deleting the credit note.
- Click Yes.
The credit note status now shows as Void. When you create a credit note and allocate it to an invoice, we create an allocation transaction. This transaction holds the details of linked credit notes and invoices. Before you can delete an invoice that’s been paid using a credit note, you must edit the allocation transaction. - From Contacts, select the required customer.
-
From the Activity tab, open the relevant customer allocation transaction. The allocation transaction date is the date you allocated the invoice and credit note. -
If the credit note is allocated to a single invoice, clear the check boxes for both the invoice and the credit note. If the credit is allocated to more than one invoice, -
Clear the check box for the invoice being unallocated.
 -
Amend the amount outstanding on the credit note. Select  and adjust the Amount to Pay to match the total of the remaining allocated invoices. For example, a credit note with a total value of 180 is allocated to 2 invoices, one for 60 and one for 120. The £60 invoice has been unallocated, so adjust the Amount to Pay to -120.00
 If you allocated multiple transactions at the same time, and you only want to unallocate one invoice and credit note, the remaining transactions are unaffected. - Select Save.
The credit note status now shows as Unpaid. You can now delete the credit note. Once a credit note has been included on a VAT return you cannot delete it. You'll need to reverse the credit note by creating a credit note. - Create an invoice with the same details as the credit note.
- Allocate the invoice to the credit note you want to delete.
- Create a new credit note with the correct details if required.
Create an invoice - From Sales, select Sales invoice.
- Create an invoice with the exact details as the original credit note
- If required, enter a reference. For example, Credit Note reversal.
- Enter any notes, and Save.
Allocate the invoice and credit note - From Contacts, select Customers.
- Open the relevant customer.
- From the Manage drop-down, select Account Allocations.
- Select the check boxes next to the credit note and the new invoice, and Save.
The invoice is included on your next VAT return and your VAT liability is adjusted accordingly. [BCB:299:UKI - Personal content block - Dane:ECB]
[BCB:302:UKI - Search override - Accounting UK:ECB]
[BCB:276:UKI - hide back button:ECB]
|
|