Why a bank account doesn't reconcile
Description
Cause
Resolution

What to look for

When you reconcile you are confirming that transactions in Accounting Start match your bank statement. If everything matches, the total of all reconciled transactions, added to the starting balance will match the closing balance. To confirm this the difference will zero.

When the difference isn't zero, this can be because:

  • The statement end date is not correct
  • The statement end balance is not correct
  • Some transactions have the wrong date
  • The starting balance does not match the opening balance on your bank statement
  • A previous reconciliation was saved with a difference
  • A previous reconciliation was saved with the wrong date
  • Some transactions have the wrong date

Check the statement date >

Check the statement end date matches the closing date on your bank statement.

Why this is important

On the reconciliation page we only show transactions up the statement end date. This defaults to today's date.

To see only relevant transactions, match the statement end date with your bank statement's last date.

What to do

  1. Change the statement date and select Apply.
  2. If transactions are missing, the date of the transaction in Accounting Start may be different to your bank statement. 
  3. Use the Activity tab to look for any transactions that you may have entered with the wrong date.
  4. Change the statement date to include these in the reconciliation.

 

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