This communication was sent 15 December 2022. Sage 200 and Developer Support availability over the holiday period Notice 22-HA | 15 December 2022 Happy holidaysThe Sage 200 and Developer Services teams would like to wish you all a Merry Christmas and a successful New Year! Support availabilityOn Wednesday 21 December between 9.00am and 10.00am our support lines will be closed for training purposes. As usual, we'll be here to assist you throughout the Christmas and New Year period should you require assistance. Our opening hours over this period are shown below: | Friday 23 December 2022 | 09:00 - 17:00 | | Monday 26 December 2022 | Closed | | Tuesday 27 December 2022 | Closed | | Wednesday 28 December 2022 | 09:00 - 17:00 | | Thursday 29 December 2022 | 09:00 - 17:00 | | Friday 30 December 2022 | 09:00 - 17:00 | | Monday 02 January 2023 | Closed | | Tuesday 03 January 2023 | Normal hours will resume |
During the holiday period, there will be fewer colleagues to take your queries so we'd ask that you log less urgent queries online via Case Management. This will ensure that we have someone available for urgent queries, such as customer site down. It's also important that your customers have access to your support services. Notification of any changes to your contact hours or numbers should be provided, to minimise any disruption to their business. |