Usually when you upload a payslip for an employee that doesn't yet exist in Sage HR Online Services, an employee's profile is automatically created in Sage HR Online Services. The employee is sent a welcome email so they can set up their access to view their payslip in their profile. As an admin user, you can view your employees' payslips and P60s in the Company Payslips section. 
Sometimes it can occur that after uploading payslips for the first time, the employee's payslip shows in the Company Payslips section, but no profile has been created for the employee. The employee record can't be found either by searching for them or by browsing within the Company Directory. In some instances, you can see the payslip, but no email address appears next to it. |