You may have employees who doesn't have a profile set up in Sage HR Online Services yet. When you upload their first payslip from Sage 50 Payroll, your software creates their profile in Sage HR Online Services automatically.

However, sometimes there's no profile for the employee after you upload their payslip. This means the employee isn't on the list in the Company Directory, and the search option gives no results for their name.

To check for employee profiles, an admin user can view your employees' payslips and P60s in the Company Payslips section. 

Check the terminated employees report

If the employee is on the terminated employees report in Sage HR, this issue can occur.

For help with checking this, follow the Sage HR terminated employees report article.

Where this is the cause, follow the article covering the error 'this email address is already in use' to update their terminated profile.

No employee profile

If an employee's profile is still missing after you uploaded their payslip, contact Sage 50 Payroll support and provide the following information:

• Explain that there's no employee profile in Sage HR Online Services after you uploaded their payslip
• Whether the employee's payslips appear in the Company payslips section of Sage HR Online Services
• If you can see the payslip but the Email field is blank beside it, explain this too