This communication was sent 31 May 2022.

Notice 22-FJ | 31 May 2022

Dear Customer,

By now, your Sage Business Partner should have spoken to you about our decision to retire Sage Line 500 and Sage ERP 1000 on December 31, 2024. We have thought carefully about how we continue to serve our customers’ long-term needs and believe that this product does not support customers in the way they need it to moving forward.

You can choose to continue using Sage Line 500 / Sage ERP 1000 into 2024, this is dependent on your licence renewal date. After 31st December 2024, Sage will no longer support these products, and between today and the retirement date we will taper our support – your Business Partner can share more information about this. Once the support has ended, we cannot provide any warranty or guarantee as to the operation or functionality of the product. It is important to know that numerous factors influence the software, and we want you to be aware of how you may be impacted. Your partner may have spoken to you about licencing beyond 2024 and we have provided them with additional options for this – please contact them for more information.

Your Business Partner can support you in providing options to move forward. We recommend you reach out to them to discuss the process and your options in more detail.

For further details regarding the retirement, extended support and migration options, please refer to our FAQ document. We will also provide more information on the licencing soon. If there are any further questions, please feel to reach out to us via our dedicated email address.

Best regards,

Sage product & Services Team