Once you add an employee to Sage HR Online Services, for an employee to be able to log in they must set up their access from their welcome email. When they do this they automatically log in for the first time. Therefore if they've never logged in before, this inidcates that they haven't set up their access from their welcome email.

If you want to check who hasn't logged in to Sage HR Online Services yet, you can view a report that shows you everyone who has never logged in. This can be useful when trying to troubleshoot logging in issues for employees. If you can see they haven't logged in yet, it is likely you need to resend them a welcome email.

We'll show you how to view employees who have never logged in in the steps below.

1. Click Reports.
2. Click Access logs.
3. On the Never logged in tile, click Re-send welcome email.
   
   
   
   This presents a list of the employees who haven't logged in.
   
   
   
4. If you see the employee listed, click Send next to their name to resend them a welcome email. Alternatively you can click Send email to all which sends a welcome email to everyone listed in this report.

When the employee receives the welcome email, they must follow the steps to set up their access to log in to Sage HR Online Services.

 NOTE: If they don't see a welcome email in their inbox, request they check their spam/junk folder and also ensure their email security does not block the email address: [email protected]. Please also confirm you have used the correct email address and that the employee knows which one you have used. If the email address is wrong you can change it.