In Sage HR Online Services, you may not have another company listed to switch between. You may also have received an error when you added an employee yourself:

'Email already taken, if you think this has happened by mistake please contact support.'

An option to resolve either of these issues is for Sage to link the user's companies together.

We explain below what you need to do.

Linking the companies

What's required?

You might need to add an employee or user that doesn't need to be in Sage 50 Payroll. Sage can link your companies. This means you can add an employee or user and use their email across linked companies.

 NOTE: Once linked, adding an admin to one company does not add the admin to all the others.  The user/email needs adding to each one. 

To link the companies, you need to submit a request to our escalations team. They can arrange for the linking of the companies.

NOTE: The original administrator user of each HR Services company must make this request.

For Example:

You want to link Company A and Company B to add a user yourself to both companies. The original administrator for both Company A and Company B needs to email in. 

• If this is the same person, they can send one email requesting linking the companies
• If they're different people, then they need to each email.

If you're unsure who the original administrator is, you should contact technical support.

Submitting the request

The administrator of the company must complete this form.

The escalations team will then arrange for the linking of the companies.

The estimated turnaround for these requests is 3-5 working days. 

NOTE: Sage will not add the new users or administrators onto the portal for you. We will only link the companies and confirm once we have done this. After this, you will be able to add any users or administrators yourself. 

CAUTION: Only email the escalations team for these requests. You should contact technical support for general technical queries.