If you have multiple companies, it's possible that you don't have the option to switch between these In Sage HR Online Services.
You can also have received an error when you add an employee yourself: 'Email already taken, if you think this has happened by mistake please contact support.'
An option to resolve either of these issues is for Sage to link the user's companies together.
Cause
Resolution
Linking the companies
What's required?
You can add an employee or user that you don't need to add as an employee in Payroll. Sage can link your companies. This means you can add an employee or user and use their email across linked companies.
NOTE:
Once linked, adding an admin to one company doesn't add the admin to all the others. Add the user/email address to each one.
To link the companies, you need to submit a request to our escalations team.
NOTE:
The original administrator user of each HR Services company must make this request.
For Example:
You want to link Company A and Company B to add a user yourself to both companies. The original administrator for both Company A and Company B needs to email in.
If this is the same person, they can send one email requesting linking the companies
If they're different people, then they need to each email
The administrator of the company must complete this form.
The escalations team will then arrange for the linking of the companies.
The estimated turnaround for these requests is 3-5 working days.
NOTE:
Sage won’t add the new user or administrator onto the portal for you. We’ll only link the companies and confirm once we’ve done this. Afterwards, you’ll be able to add any users or administrators yourself.
CAUTION:
Only email the escalations team for these requests. Contact technical support for the general technical queries.