Error: 'Email already exists' - Online Services
Description

When uploading online payslips, you may receive the error 'Email already exists'. 

To resolve this error, you can either use a different email address, or follow the steps below to remove the old employee record in your Online Services portal, to be able to use the email address again.

Cause
Resolution

The steps differ depending on which Online Services you are using Sage HR Online Services or Sage Online Bureau. If you are unsure .

If these steps do not immediately resolve the issue, please refer to the Workaround section. 


If you use Sage HR Online Services

Follow the steps in our Sage HR Online Services guide.

Error: 'Email already exists' - Sage HR Online Services


If you use Online Bureau

Follow these steps if you use Sage Online Bureau as an Accountant.


Steps to duplicate
Related Solutions