This communication was sent 15 February 2022.

Sage CRM 2022 R1 is coming!

Notice 22-EG | 15 February 2022

Sage CRM 2022 R1 is here!

Dear Partner,

We’re delighted to let you know that the release of Sage CRM 2022 R1 is now available!

What's New in Sage CRM 2022 R1?

• Changes in support platforms including support for Azure SQL databases SQL 2019 express and the retirement of support for Internet Explorer 11
• User experience improvements including auto-refresh of the calendar list, and resizable table columns for email templates
• Administration features including - mass delete of historic communications, batch change of territory for leads, cases or opportunity and additional data integrity rules
• And much, much more! You can see all the features here and on Sage City.

Videos and articles

The following videos and articles, are available for you to use to enhance your knowledge of Sage CRM:

• What's New in Sage CRM 2022 R1 - A Deep Dive
• Playlist of new feature shorts
• What to expect
• Changes to Help and Available Resources
• Planning your upgrade & changes in supported software
• Changes to the database and metadata

More will be added over the coming weeks.

Training

Partners who have already completed the Sage CRM 2021 recertification course do not need to complete further training. Any partner who has not completed this training will not be eligible for any upgrades or new sales of this version until the recertification course has been completed. To check their certification status, you should contact [email protected].

Software Download

• Sage CRM 2022 R1

Useful Links

• Check out Sage CRM specific content on Sage City
• Sage CRM 2022 R1 What's New Guide and What's New Video
• Sage CRM help centre
• Sage CRM release notes
• Sage CRM system requirements
• Developer guides
• Partner communication archive

Integration with Sage Products

• Sage 200 CRM (using classic integration or connector) – this customised version of Sage CRM is now retired. This version of Sage CRM is not compatible or supported with any version of Sage 200 using the connector or integration functionality.
• Sage 200 CRM (standalone) with Qnect 200 – is tested and supported with this release. Find out more in the Qnect 200 compatibility matrix
• Sage CRM with Sage ERP 1000 – This combination is not tested and therefore is not currently compatible or supported with any version of Sage 1000. Any changes will be communicated separately.

Sage CRM and Sage Partner Cloud Program

Just a reminder - Sage CRM is now supported on Microsoft SQL Azure, which is a pre-requisite for Sage 200 Professional via the Sage Provisioning Portal.

For now, this does not mean it supports the Sage Partner Cloud program as there is additional testing that needs to be undertaken. However, it does mean we’re taking steps forward – so watch this space and we hope to have more to share with you soon!

Questions?

Please speak to your Partner Account Manager in the first instance. For questions of a technical nature please contact the Technical Support team.