This product requires a subscription to operate, this includes access to the data, once cancelled, your site (including your data) will be deleted in line with our product terms and conditions available on our legal pages for UK or IRL.

If your product has been set to cancel, you will receive an email outlining the date on which you will lose access.

This article considers frequently asked questions where you’ve extracted the data for you to store.

Q: I was told my backup will be in SQL format. What is SQL?

SQL, or Structured Query Language, is a programming language used to manage data where there are relations or connections between multiple different variables.

This means it is the most effective way to handle a database that moves information between entities (like pulling information from your Customer records and addresses and populating it in your Orders).

Q: How can I read the data extracted?

Sage do not offer support around importing your data into SQL. You may want to consult a Sage Business Partner or IT Professional.

A knowledgebase article published by Microsoft on how to import a bacpac can be found here.

Q: Will I be able to obtain reports, documents and memos?

Prior to your contract ending, you can download a copy of any customised reports or layouts that have been designed and uploaded by yourself, Sage or your Business Partner.

If you need to obtain a copy of any file attachments and/or any customised reports this can be done but only Sage can do this. If you require a copy of these files, you can request it by completing this link.

NOTE: You will need to upload attachments again to establish the correct linkage if you are migraging to another sage product.

Q: Is there a limit to how many times I can request my backup and associated files? 

As part of our commitment to providing excellent quality and reliable service, Sage operates a Fair Use Policy on its data extraction service. The Fair Usage Policy, or FUP as its commonly referred to, ensures that all customers using this service get fair and equal access to the service.

• Within the cancellation period: of 30 days, you can: Self-serve as many on-demand back-ups as required. Please note the Provisioning Portal has storage parameters which allow for a maximum 5 backups can be stored. For file attachments, we will operate a fair usage policy to preserve the service level for all customers.
• Outside of the cancellation period maximum of 59 days, you can request: 1 data retrieval per 7 days per database with a maximum of 3 per 30 day period, this includes back-ups, blob storage or both.