This communication was sent 08 December 2021.

Disruption to Bank Feeds – Metro Bank

Notice 21-DO | 08 December 2021

Dear Partner,

Due to a recent change made by Metro Bank, our banking service integration provider Plaid is currently unable to connect to the service, resulting in the integration within Sage products being temporarily unavailable.

What we know

Metro Bank made a change to its open banking integration with Plaid – Sage's Bank Feeds service provider - which has caused the service to stop working for all existing and new Metro Bank customers at Sage.

To prevent disruption to customers we have also temporarily disabled the ability for new customers to sign up to Bank Feeds service for Metro Bank until the issue has been resolved.

While we work with Plaid to ensure a permanent fix, we have a bespoke workaround for each customer group that is impacted. This will ensure our customers can maintain the rhythm of their business.

Please use this link to access the customer guidance, should they be connected to this service.

Next steps

We’re contacting all impacted customers via email and in product over the coming days. We’ll provide a further update as soon as we have a permanent fix.

Thank you for your support.