When issues occur with the reCaptcha in your software, reinstall your software first using the 'Run as administrator' option. - Follow the download and install Sage 50 Payroll article to install the latest full update.
- Follow the download and install v32.00.312 background update article to install the latest background update.
- Test whether you've resolved the issue.
If the issue still occurs, continue to follow this article.
Troubleshooting There are two main issues that sometimes occur with the reCaptcha window. Select the relevant option below for your next steps: ▼ Error: 'There was a problem registering your company' If the error still occurs, check your Company Settings for any invalid characters. Click Company, then Settings and check the following fields: - Company name
- All five address lines
- Postcode
- Telephone Number
- Email Address
- Ensure there are no spaces, there’s an @ symbol, and that it ends correctly, for example .co.uk or .com
- Check this field contains only one email address
Company details report When you've checked the fields above, check if you've resolved the error. Where the error still appears, run the Company Details report. This report highlights text that doesn't appear in your company settings. - Click Reports then Company.
- Run the Company Details report.
- Check on this report for any invalid characters in the fields you checked earlier.
- If you find any invalid characters, click Company then Settings.
- Delete all characters from the field you found an issue in.
- Enter the character X in this field then click OK to save the change.
- Click Company then Settings again.
- Re-enter the correct details and click OK.
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