What is Sage HR Online Services? Sage HR Online Services is an online payslips portal for employers to upload their employees' payslips to. Employees can log in to this online portal to view and download their payslips or P60s.
Are there support articles for employees? We do have a collection of articles to help you use Sage HR Online Services in our Employee Support Hub in the Help Centre.
Who do I contact for support with Sage HR Online Services? Sage technical support can only directly assist your employer or an admin user. This is because we require answers to security questions relating to your company's account. If you need support, you have the following options: - Visit the employee support hub that covers common employee user queries
- Search our knowledgebase for articles on your query
- Interact with our virtual assistant via the chat icon within Sage HR
If none of these provide the answer you need or solve your problem, then you must contact your employer. They can look into this for you and as an admin user, they have access to contact Sage support directly if required.
I have a query about my pay Your payslips are available to access in Sage HR, but Sage doesn't process or manage your pay. Your employer manages your payments and the details on your payslips, such as tax and National Insurance deductions. If you have a query or issue with what you see on your payslip, you must contact your employer directly about this.
I have a query about my pension The same as a query about your pay, you must contact your employer about this.
How do I access my payslips? You need a welcome email from your employer before you can access your payslips from them. Once you've set up your access from that welcome email, you can then log in to Sage HR Online Services. On a computer, you can either log in via your company's unique URL provided in welcome emails or payslip notifications. Alternatively or you can go to sage.hr/signin. If on your phone, you can download and use the Sage HR app. After you log in, there's a dedicated area to view your uploaded payslips. For help with accessing your payslips, select the relevant option below:
How do I get a welcome invite? Your employer sends you a welcome email when they first add you to Sage HR Online Services. If you don't have one, contact your employer. They need to check whether they have sent one, and if they have whether they have set you up with the correct email address.  NOTE: Only your employer can send you a welcome invite. Sage can't do this.
If you've had a welcome invite but it expired, your employer can re-send you a new welcome invite.
Why can't I log in? There can be a few different reasons for this: - You've not set up your access from your welcome email
- You're using the wrong email address or password
- You don't exist in your company on Sage HR Online Services
- UK only - Your company uses Sage Employee Online Services, not Sage HR
For help with troubleshooting log in issues, visit the I can't log in to Sage HR Online Services web portal article.
Login blocked If you enter the wrong password too many times, Sage HR blocks your account. To resolve this, you get an email that allows you to unblock. If you don't get this email, try the following: - Wait an hour, then try again.
- If you still get the same message, reset your password using the Forgot password? option.
If the issue persists, contact your employer so they can investigate this with Sage support. There may be actions they need to take within their software, such as resending you a welcome email.
Can I access other employers? This depends on whether your other employers set you up in Sage HR: - If they use Sage HR and used the same email address, you can switch between different companies after you log in to one of them
- If they use Sage HR but used a different email, you need to log out and log in via sage.hr/signin with your other email address
- If the other company uses Sage Employee Online Services, not Sage HR - You must access that company via www.sagepayrollservices.co.uk
Do I get a notification when my payslips are ready to view? Yes, when your employer uploads your payslips, Sage HR sends you an email to let you know your payslips or P60 are ready to view. If you prefer, you can switch off email notifications.
Can I access payslips after I've left? When you leave your employer, they mark you as 'terminated' in their Sage HR company. You can't access your company on the Sage HR mobile app once your employer changes your status to terminated. You can only access your payslips via the web portal if your employer has enabled a setting for this. Check with your employer if they've enabled your access to log in and view payslips after you leave. Your employer can choose from options to let you log in for up to seven days, 30 days, or one year after your leave date. If they haven't, and you need your payslips, you must contact the employer directly so they can provide you with your payslips another way.
How do I change my email address? To change the email address that you log in with, you have to contact your employer. Only an admin user of the software can amend this and set up a new profile using your new email address.
There are some details I can't edit in my profile Depending on settings, there may be some details available for you to amend. If any details that you can't edit are incorrect, contact your employer. An admin user can amend these for you.
Some payslipsaren't showing Only payslips that have been uploaded show in Sage HR Online Services. If a payslip isn't there, either your employer hasn't uploaded it, or they deleted it. Contact your employer to upload any missing payslips. The same applies for P60s (UK only). NOTE: Only your employer can upload payslips for you, not Sage.
Where can I find my P45? (UK only) You can't access a P45 in Sage HR Online Services. If you haven't yet received one, contact your previous employer directly for them to provide it to you. They can print or email it using their payroll software.
Can I use Sage HR Online Services to request time off? You can only use Sage HR Online Services to view and manage your time off if your employer uses the Sage HR Leave Management module. If you're not sure whether they do, contact them to check. They don't use the Leave Management module Use your alternative process to request days off or view your holiday balance. Contact your employer if you're unsure what this process is. They use the Leave Management module Once an admin assigns you to a time-off policy, you can use our request time off for myself article to book time off.  TIP: If you have queries about using the Leave Management module, use the Sage HR knowledgebase or contact your HR admin.
How do I remove a company from my company list? If your email address is your login for more than one company, each company appears in the top right when you're logged in. You can switch between different companies in Sage HR Online Services. To remove a company from this list, contact that company and request that they terminate and delete you from their Sage HR company.
How do I remove myself from Sage HR Online Services? Only an admin user in your Sage HR company can remove you. If you want a prior employer to delete you from Sage HR, contact that employer directly.
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