Beta Support Common QuestionsWho do I contact about issues or questions around the partner cloud beta?For issues and questions related to the Sage 200 product, Sage Provisioning Portal or Sage account, contact can be made via our dedicated mailbox [email protected] If the issue or question relates to onboarding with Azure, configuring ports or around the insight integration, contact the Insight support team via the details below. How can I contact Insight?Partners can escalate support issues related to Microsoft Cloud Services to Insight. During your partner sign up with insight they will have provided you with a dedicated account team, please link in with them for questions. Phone Support – 03448463333 (advanced support only) Email - [email protected] (during beta only) Ticket based support via https://www.uk.insight.com/apps/problemsolver/index.php Insight provide three levels of Cloud Care Service: Advanced – Highest level of cover with phone support for partners inexperienced with Azure (recommended). Essentials – For partners who have some experience with Azure onboarding. Lite – For partners who have qualified Azure engineers and have Advanced or Premium support via Microsoft. Can I call Sage for support during the beta?During the beta, initial contact must be made via email, however, if necessary one of the team members will call to discuss the issue further. Who can contact Sage support?For the beta period there will be two contacts from the business partner who can contact Sage for support, these can be substituted if necessary. How do I provide feedback to Sage regarding the Sage Partner Cloud beta experience?Sage will be hosting a daily stand-up meeting, via Microsoft Teams, this will be throughout the beta period. Which version of Sage 200 Professional will be used in the beta? Sage 200 Professional 2020 R2 will be the version deployed during this period. Where do I find training resources and documentation for the beta?
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