Sage 200 Professional deployed via Sage Provisioning Portal: Support Boundaries
Description
NOTE:
Support is provided to accredited Sage Business Partners as normal via our case management portal or by our usual support phone number.
The deployment involves software provided by Sage and Azure portal subscription provided by your Cloud Service Provider. Some aspects will be supported via Sage and some via your CSP. The examples below detail an overview of the responsibilities and who to contact.
We still expect the normal level of troubleshooting prior to raising a case to Sage, this includes checking the Known Issuesdatabase, checking for Support Articles and referencing the Help files.
If your support is via Insight, you can view their contact routes here.
The table below is provided as a sample of some of the aspects Sage will provide support for and aspects Insight will help with.
Description
Examples
Support Resource
The question or issue is related to CSP onboarding, or specific to the Microsoft Azure environment.
Onboarding with the Cloud Service Provider
Setting up/Accessing your Azure Subscription
Configuring Ports
Issues with installation of software
Managing backups in Azure
Setting up alerts
Publishing apps into the virtual machine
Managing user access in Azure
Running the PowerShell script
Cloud Service Provider
The question or issue is related to the Sage 200 product, or the Sage Provisioning Portal.
Product functionality
Setting up a customer in the Sage Provisioning Portal