 NOTE: Support is provided to accredited Sage Business Partners as normal via our case management portal or by our usual support phone number.
The deployment involves sofware provided by Sage and Azure portal subscription provided by your Cloud Service Provider. Some aspects will be supported via Sage and some via your CSP, the examples below detail an overview of the responsbilities and who to contact. - We still expect the normal level of troubleshooting prior to raising a case to Sage, this includes checking the Known Issues database, checking for Support Articles and referencing the Help files.
- If your support is via Insight, you can view their contact routes here.
The below table is provided as a sample of some of the aspects Sage will provide support for and aspects Insight will help with. | Description | Examples | Support Resource | | The question or issue is related to CSP onboarding, or specific to the Microsoft Azure environment. | - Onboarding with the Cloud Service Provider
- Setting up/Accessing your Azure Subscription
- Configuring Ports
- Issues with installation of software
- Managing backups in Azure
- Setting up alerts
- Publishing apps into the virtual machine
- Managing user access in Azure
- Running the PowerShell script
| Cloud Service Provider | | The question or issue is related to the Sage 200 product, or the Sage Provisioning Portal. | - Product functionality
- Setting up a customer in the Sage Provisioning Portal
- Issues with the Sage Account
- Obtaining a connection string via SPP
- Sage 200 Pro data issues
| Sage |
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