NOTE: Please note any data or code examples that have been sent in without a request from one of the Sage Developer Services team will be deleted and the sender will be notified of this via email.

Any data or code examples need to be sent in a password-protected zip file with the case number as the password. Depending on the size of the file, you can either email this to us or upload this through Thruinc.

If the file size is under 5MB

Attach your password protected zip file to an email and send this to [email protected] with the case reference in the subject.

If the file size is over 5MB

Please follow the steps below to upload your data to Dropbox.

Uploading data/code examples to Thruinc

To upload your data or code example, use this link.

When the page loads, select the "upload files" button near the bottom.

You will then be presented with an option to either log in, or register a new account.

NOTE: If you have uploaded data via Thruinc before, please use the login option. Otherwise follow the new registration process.

If you are registering for the first time, enter your email address and the code on screen and click register.

You will receive an email, where you will need to click on click here to complete the registration.

Please provide your First name, Last name and a password that matches the criteria outlined.

When you have signed up or logged in, you will see the following screen:

The email address you need to put in the to box will be [email protected].

The subject will need to include the case reference and any relevant details such as version of Sage etc can be added into the Message box.

To add your data/code example, you can either drag and drop your folder into the section called Drop files here or use the select files option.

When the data has been added, enter the captcha code below and click Upload.

You will receive a notification that your file has been uploaded successfully. We will also receive an email to state that the data/code example has been uploaded successfully.

FAQs

At what point will we ask for Data/code examples?

Getting data is always a last resort, we will always ask for developers to perform troubleshooting or set the data up in a test environment.

How long will you keep my data for?

We keep the data as long as is required whilst a ticket is under investigation. We will delete the data within 90 days of ticket closure. If we need your data for an outstanding defect, we will send you a further form to allow us to keep the data securely stored until the defect is fixed, supporting us with any replication steps.

How will data be requested?

A Developer Services technician must request the data from you and they will provide you with the case reference and how to send the data to us. In line with our Developer Handbook, unsolicited data will be deleted without being downloaded.

What product do you use to receive data?

As described above, we use Thruinc to receive data/code examples. We cannot accept data via any other method.