Attachment of earnings order calculating incorrectly
Description

If you've set up an attachment of earnings order (AEO) for your employee and when you process their pay, the value is incorrect or zero, use this troubleshooting guide to identify why and correct the relevant information. Let's take a look.

Cause
Resolution

Before you start the troubleshooting below, visit our Attachment of Earnings calculation guide to reconcile the values. This guide covers how the calculation works, and where to check important information such as Attachable pay.


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Confirm the Use Tables for Community Charge, Council Tax, Earning Arrestments and Fines Enforcement check box is selected 


Step 4

Confirm there's a normal deduction rate entered 


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