Before you start the troubleshooting below, visit our Attachment of Earnings calculation guide to reconcile the values. This guide covers how the calculation works, and where to check important information such as Attachable pay.
Step 1Does the employee have the correct AEO type assigned to them? > For certain AEO types, Sage 50 Payroll calculates the deduction value each pay period. For the AEO to calculate and deduct correctly, you must have the correct AEO type assigned. To check this: - Double-click the required employee.
- Click the Employment tab then click Pay Elements.
- Click Attachment of Earnings Orders then check the correct attachment is assigned.
- Click Save then click Save then click Close.
If you've had to change the AEO type, check the attachment deduction in Enter Payments. If it's still incorrect, continue to the next step.
Step 2Check payments have been entered for the current period > - On the Employee List, select the required employee.
- Click Payroll then click Enter Payments.
- Check payments have been entered for current period.
If you have had to enter or amend the payments, check the value of the AEO. If it's still incorrect, continue to the next step.
Step 3Confirm the Use Tables for Community Charge, Council Tax, Earning Arrestments and Fines Enforcement check box is selected if the AEO is one of the following types > - Pre 92 community charge
- Post 92 community charge
- Council tax
- Earnings arrest
- Fines enforcement
- Earnings arrest 2006
- Double-click the required employee.
- Click the Employment tab then click Pay Elements.
- Click Attachment of Earnings Orders then check the correct attachment is assigned.
- Click Save then click Save then click Close.
If you've had to select any of the check boxes, check the attachment deduction in Enter Payments. If it's still incorrect, continue to the next step.
Step 4Confirm there's a normal deduction rate entered if the AEO is one of the following types > - 1971 priority
- Child support
- Deduction of earnings order
- 1971 non-priority
- Current maintenance arrestment
- Conjoined arrestment order
- Income support deduction notice
- On the Employee List, double-click the required employee.
- Click the Employment tab then click Pay Elements.
- Click the Attachment of Earnings Orders tab.
- For the Relevant AEO, confirm there's a value in the Normal Deduction Rate box.
- Click Save then click Save then click Close.
If you've had to enter or change the normal deduction rate, check the value of the AEO in Enter Payments. If it's still incorrect, continue to the next step.
Step 5Are the pay elements in use subject to AEOs? > NOTE: If you are using the Salary feature, the payment is automatically subject to AEOs, SSP is subject to AEOs, parental payments aren't classed as attachable earnings and are therefore not subject to attachment deductions. - Click Company then click Pay Elements.
- Select the required payment.
- Click Edit then confirm the following check boxes are selected:
- Community Charge
- Council Tax
- Other Attachments
- Click OK then click OK.
If you've had to amend any of these settings, check the attachment deduction in Enter Payments. If it's still incorrect, continue to the next step.
Step 6
Step 7Check if there are any carried forward protected earnings > If there are protected earnings carried forward, this means that for the current period the employee's protected earnings are more than normal, which may result in either no attachment or a lower attachment value being deducted. - Double-click the required employee.
- Click the Employment tab.
- Click YTD Values then click Attachments.
- Against the relevant AEO, check the value in the Protected Earnings C/F box.
- Click OK then click Save then click Close.
Check the attachment deduction in Enter Payments. If it's still incorrect, continue to the next step.
Step 8Check if the AEO is paid in full > - Double-click the required employee.
- Click the Employment tab.
- Click Pay Elements then click Attachment of Earnings Orders.
- For the relevant AEO, note the value in the Total Attachment box then click Cancel.
- Click the Employment tab then click YTD Values.
- Click Attachments then check the value in the Attachment Value To Date box.
If this value is the same as the value you noted in the employee's YTD values then the full amount has already been deducted. - Click OK then click Save then click Close.
Step 9Check if there's an end date for the AEO > - Double-click the required employee.
- Click the Employment tab then click Pay Elements.
- Click Attachment of Earnings Orders.
- Against the relevant AEO, check if a date has been entered into the Order End Date box.
If the end date has been reached, the AEO stops calculating. - Click Save then click Save then click Close.
Step 10Check the process date is on or after the AEO issued date > The AEO deductions begin once you've reached the AEO issued date. If your process date is set to a date before the issued date, the AEO won't calculate. To see if this is the cause, you need to check the current process date and AEO issued date: Check the process date - Click Payroll then click Change Process Date.
- Check that the date is correct then click OK.
Check the AEO issued date - On the Employee List, double-click the required employee.
- Click the Employment tab then click Pay Elements.
- Click Attachments of Earnings Orders.
- Check the date in the Order Issued Date box is correct. The AEO deductions start when your process date is on or after this date.
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Click Save then click Save then click Close.
Step 11Check if there's an attachment carried forward value > If the attachment value is higher than expected it may be because there's an attachment carried forward value. To check this: - On the Employee List, double-click the required employee.
- Click the Employment tab.
- Click YTD Values then click Attachments.
- Against the relevant AEO, check for a value in the Attachment C/F box.
If there's a value in this box, it is deducted in the following period. - Click OK then click Save then click Close.
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