Error: 'Property '//' is not valid' - Online Services
Description

NOTE: This applies to all Online Services - Sage HR Online Services and Sage Online Bureau.

When you upload Online Payslips from Sage 50 Payroll, you may receive the following error:

'The request could not be processed due to the following validation errors:

Example error

You may also see other validation error messages when you upload.

Cause
Resolution

Select your error below to view the steps to resolve it.

P60s upload

▼ Property: '/P60's/0/employmentLine3' error: employmentLine3 is not valid

To resolve this, remove any special characters in the address field of the employees record.

If you can't see any special characters, there are some steps to take:

  1. Open the employee's record and note their address.
  2. Delete the address, and enter the word test in each line of the address field.
  3. Click Save.
  4. Re-enter the employee's correct address.
  5. Click Save, then Close.

Payslips upload

▼ Invalid properties: '/email' error: email is not valid

This occurs when the company email address isn't valid, for example it's missing the @ character or includes invalid characters.

Remove any spaces or special characters from the email address then try the upload again.

  1. Go to Company, then Settings.
  2. Remove any invalid characters from the Email Address.
  3. Select OK.

 

Steps to duplicate
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