Select your error below to view the steps to resolve it. P60s upload ▼ Property: '/P60's/0/employmentLine3' error: employmentLine3 is not valid To resolve this, remove any special characters in the address field of the employees record. If you can't see any special characters, there are some steps to take: - Open the employee's record and note their address.
- Delete the address, and enter the word test in each line of the address field.
- Click Save.
- Re-enter the employee's correct address.
- Click Save, then Close.
▼ Property: '/p60s/0/payrollNumber' Error: payrollNumber is not valid To resolve this, check the employee's Works number and remove any spaces or special characters. - Double-click the required employee.
- Click the Employment tab.
- Click the Works Number field and remove any special characters or spaces.
- Click Save, then Close.
Payslips upload ▼ Employee address line error To resolve this, remove any special characters in the address field of the employees record. If you can't see any special characters, there are some steps to take: - Open the employee's record and note their address.
- Delete the address, and enter the word test in each line of the address field.
- Click Save.
- Re enter the employee's correct address.
- Click Save, then Close.
▼ Property: '\deptRef' error: deptRef is not valid' To resolve this, remove any special characters in the department name or reference and try to upload the payslips again. - Click Company, then Settings.
- Click Analysis.
- Amend the Department Name or Reference accordingly.
- Click OK.
You can then try to upload payslips again.
▼ Property: '\deptRef' error: deptName is not valid' To resolve this, remove any special characters in the department name or reference and try to upload the payslips again. - Click Company, then Settings.
- Click Analysis.
- Amend the Department Name or Reference accordingly.
- Click OK.
You can then try to upload payslips again.
▼ Property: '/payslips/0/comment' error: comment is invalid To resolve this, remove any special characters in the Payslip Comment field of the employees record. - Double-click the relevant employee's record.
- Click the Analysis tab.
- Check the Payslip Comment field and remove any special characters
- Click Save, then click Close.
You can then try to upload payslips again. ▼ Invalid properties: '/email' error: email is not valid This occurs when the company email address isn't valid, for example it's missing the @ character or includes invalid characters. Remove any spaces or special characters from the email address then try the upload again. - Go to Company, then Settings.
- Remove any invalid characters from the Email Address.
- Select OK.
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