When you apply an NHS Pension Tier to an employee using the NHS Pensions Module, you might find that you're unable to save the NHS Pension Tiers window.

Or, you might find that the module says the tier has been successfully applied, but the percentages on the employee's record aren't updated.

This is commonly caused by one of two things:

• Missing Pay Factor in NHS Pension Settings
• Duplicate NHS Pension schemes on the Employee Record

Let's look at how to resolve this.

TIP: First make sure that any mandatory fields have been completed in the NHS Pension Tiers window. Depending on the role selected, there's different information you need to enter. 

Enter a missing Pay Factor

1. Click Company, then NHS Pension Settings.
2. In Pay Factor, select either 52 or 52.1429.
3. Click Save.

Delete a duplicate NHS Pension Scheme

Employees should only have the NHS Pension Scheme on their record once.

If they leave and rejoin the pension scheme, you should re-activate their old scheme. If they have the scheme on their Employee Record more than once, you should delete the duplicate scheme:

1. Double-click the employee on the Employee List.
2. Click Pensions, then Manage Schemes.
3. Highlight the duplicate scheme.
4. Click Delete, then Close.
5. Click Save, then Close.

Reinstall

If the issue continues, your NHS pensions module may not be installed correctly. To resolve this, reinstall Sage 50 Payroll using the Run as administrator option. 

For help to do this, visit our download and install Sage 50 Payroll guide.