When you upload payslips to Online Bureau, the following error may appear:

'<Employee name> has an invalid email address of XXXX. This record requires attention.'

This error can occur if you have any historical leavers included in your upload.

Don't worry though, this warning is easy to resolve by updating the affected employee's record.

If only one employee is affected

You can easily resolve the error by changing some settings in the employee's old record. Let's take a look at how to do this.

1. If your old employee records are hidden, click Criteria then clear the Historical Leavers checkbox. 
2. Click OK, then Double-click on the relevant employee.
3. Click the Analysis tab, remove the email address and clear the Enable Documents check box.
4. Click Save.
5. Retry uploading payslips.

If several employees are affected

If a few employees are references in the error message, you can use Global Changes to change all of their records at once!

1. Backup your data.
2. Highlight the relevant employees on your employee list.
3. Click Tasks, then Global Changes.
4. Click Online Documents, and click Set Email Address.
5. Ensure Email Address Structure is blank and click Replace existing email address.
6. Click OK.
7. Click Online Documents, click Clear Online Documents Flag.
8. Click Yes.

You can now upload your employees' payslips.