Solution Properties
Solution ID:
200619064718203
Last Modified Date:
Fri May 22 13:48:05 UTC 2026
Taxonomy Path:
Case category//How do I...//website
Author:
[email protected]
Submit a query online
Description

This service is only available for Microsoft Office 365 and Report Design.

If you're using another Sage product, you can check out the other ways to get in touch by visiting the Sage Help Centre.

Cause
Resolution

Submit a new query

Follow the steps below to log a case online:

  1. Go to my.sage.co.uk then select Sign in.
  2. Sign into your Sage account.
  3. If prompted, select the account, you want to submit a query for.
  4. Go to Support queries, then Case Management.
  5. Select Create a New case.
  6. Select the Product dropdown menu and choose the option you need.

    NOTE:

    Selecting the correct option here gets your query to the correct team.

     
  7. Complete the form and press Continue.
  8. If you still need to log a case, enter a full description of your query.
  9. Select Add new case.

We aim to respond to queries within one working day once you’ve submitted your case. 

Updated cases

When an agent updates your case, you'll receive an email notification to advise you.

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