The following sections detail different scenarios, when these updated installers should be used and the relevant download links.

Installations without integrated CRM and / or no API use

Single server

The Line 500 / Sage ERP 1000 product will continue to function correctly following the disabling of TLS 1.0/1.1 without any need to update the system.

Dual server

For installations with a separate application and database servers, the configuration of MSDTC may need to be amended before disabling TLS 1.0/1.1. This configuration change is detailed in an updated version of the Line 500 v7.1 Release Notes and the Sage ERP 1000 Installation Guide which can be found in the updated release media detailed below.

Installations with integrated CRM and / or API

If TLS 1.0 / 1.1 is going to be disabled, the APIs will need to be updated

For integrated systems, then a relevant patch of Sage CRM will also need to be installed.

Details of the available updates can be found below.

Dual server

For installations with a separate application and database servers, the configuration of MSDTC may need to be amended before disabling TLS 1.0/1.1. This configuration change is detailed in an updated version of the Line 500 v7.1 Release Notes and Sage ERP 1000 Installation Guide which can be found in the updated release media detailed below.

New product installations (migrations etc.)

For any migrations or circumstances where the Line 500 v7.1 or Sage ERP 1000 product needs to be re-installed, then the updated product installers will need to be used wherever TLS 1.0 / 1.1 has been disabled.

Software updates

All updated installers can be downloaded from the Enterprise Customer Services ftp server: https://ukienterprisedownloads.sage.co.uk/.

Updated product installers are available for:

• Sage ERP 1000 V4 SP11
• Sage ERP 1000 V3 SP14
• Line 500 v7.1 (Windows Server 2016 release)

Updated APIs are available for:

• Sage ERP 1000 V4 SP10 & SP11
• Sage ERP 1000 V3 SP13 & SP14
• Line 500 v7.1 (Windows Server 2016 release)

Required Sage CRM patches

Note: If you use a customised login screen, before applying the patch, there are some steps you need to take. 

• Sage ERP 1000 V4 SP11 requires Sage CRM 2020 R1.1
• Sage ERP 1000 V4 SP10 requires Sage CRM 2018 R3.3

For help applying the patch, please see our guides: 2018 R1.1 / 2020 R3.3

Got a question?

Please speak to our Customer Services Team in the first instance.

Kind regards,

Jo Kirkup
Product Manager