What do you want to edit?

Is the field you want to edit a critical or non-critical field?

NOTE: Foreign currency transactions - The only critical field you can edit is the exchange rate. To amend any other critical field, delete then re-enter the transaction.

Critical fieldwiz_VAT_VCA_CRIT;wiz_VAT_VCA;null Non-critical fieldwiz_VAT_VCA_NONCRIT;wiz_VAT_VCA;null Backwiz_VAT;wiz_VAT_VCA;null

Has the customer refund been VAT reconciled?

To check, click Transactions then identify the required transaction and check the VAT column.

• R = Reconciled
• N = Not reconciled
• - = Does not require reconciliation

Yeswiz_VAT_VCA_CRIT_RECY;wiz_VAT_VCA_CRIT;null Nowiz_VAT_VCA_CRIT_RECN;wiz_VAT_VCA_CRIT;null Backwiz_VAT_VCA;wiz_VAT_VCA_CRIT;null Restartwiz_VAT;wiz_VAT_VCA_CRIT;null

Reverse the customer refund

You must reverse the customer refund with a customer payment on account (SA), then post a new corrected customer refund as required.

Reverse the customer refund with a customer payment on account (SA)

1. Click Customers then click Customer receipt and complete the Customer Receipt window as follows:

   Account Ref	Choose the required bank.
   Account	Choose the required customer.
   Date	Enter the same date as the original refund.
   Exchange Rate	Foreign trader only - Enter the same Exchange Rate as the original refund.
   Amount	Enter the full amount of the original refund.

2. Click Save then select the same tax code as the original refund and click OK.
3. Click Close.
4. You can now post the correct customer refund.

Points to consider

• Bank reconciliation - Once you post the customer payment on account (SA), if required, you may need to also bank reconcile it. The net effect of the customer payment on account (SA) and original transaction in the bank reconciliation is 0.
• VAT reconciliation - As the customer refund has been VAT reconciled, when you reverse it the new customer payment on account (SA) may appear on the next VAT Return as a transaction from a previous period. You must include this previous transaction in the VAT Return.

Backwiz_VAT_VCA_CRIT;wiz_VAT_VCA_CRIT_RECY;null Restartwiz_VAT;wiz_VAT_VCA_CRIT_RECY;null

Edit a customer refund

1. Click Customers and click the required customer then click Activity.
2. Click the customer refund, SP, you want to amend then click Edit transaction.
3. Amend the transaction details as required.
   
   To edit certain fields, you may have to click Edit.
   
   
4. Once complete, click Save then click Yes and click Close.

What happens when you edit the customer refund?

When you edit a critical field, the original transaction is deleted, and a new customer refund is posted in its place.

Backwiz_VAT_VCA_CRIT;wiz_VAT_VCA_CRIT_RECN;null Restartwiz_VAT;wiz_VAT_VCA_CRIT_RECN;null

Edit a customer refund

1. Click Customers and click the required customer then click Activity.
2. Click the customer refund, SP, you want to amend then click Edit transaction.
3. Amend the transaction details as required.
   
   To edit certain fields, you may have to click Edit.
   
   
   
   
4. Once complete, click Save then click Yes and click Close.

What happens when you edit the customer refund?

When you edit a non-critical field, the original transaction saves with the new changes.

Backwiz_VAT_VCA;wiz_VAT_VCA_NONCRIT;null Restartwiz_VAT;wiz_VAT_VCA_NONCRIT;null

Edit a customer refund

NOTE: Foreign currency transactions - You can only edit non-critical fields and the exchange rate on foreign transactions. To amend other critical fields, delete then re-enter the transaction.

1. Click Customers and click the required customer then click Activity.
2. Click the customer refund, SP, you want to amend then click Edit transaction.
3. Amend the transaction details as required.
   
   To edit certain fields, you may have to click Edit.
   
   

   

   
   
   
4. Once complete, click Save then click Yes and click Close.

What happens when you edit the customer refund?

What happens to the transaction depends on whether it has been VAT reconciled or not:

• Not VAT reconciled - the original transaction saves with the new changes.
• VAT reconciled - the original transaction is deleted, and a new customer refund is posted in its place.