Has the customer payment on account been VAT reconciled?

To check, click Transactions then identify the required transaction and check the VAT column.

• R = Reconciled
• N = Not reconciled
• - = Does not require reconciliation

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Reverse the customer payment on account

Reverse the sales receipt with a customer refund

1. Click Customers then click Refund and complete the Customer Refund window as follows:

   Bank A/C Ref	Choose the required bank.
   Payee	Choose the required customer.
   Tax Code	Enter the same tax code as the original sales payment on account.
   Date	Enter the date of the refund.
   Exchange Rate	Foreign trader only - Enter the same Exchange Rate as the original sales payment on account.
   Amount	Enter the amount you are refunding.

2. Click Save then click Close.

Points to consider

• Allocate the refund - Once you post the customer refund this can be treated as an outstanding invoice. You can either allocate it to a customer payment on account, post a customer receipt against it or allocate it to a customer credit.
• Bank reconciliation - Once you post the customer refund, if required, you may need to also bank reconcile it. The net effect of the refund and original transaction in the bank reconciliation is 0.
• VAT reconciliation - As the customer payment on account has been VAT reconciled, when you reverse it the new customer refund (SP) appears on the next VAT quarter as a transaction from a previous period. You must include this previous transaction in the VAT Return.

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Delete a customer payment on account

1. Click Customers and click the required customer then click Activity.
2. Click the customer payment on account, SA, you want to delete then click Delete transaction.
3. Check the details to make sure it's the correct transaction, then click Delete.
4. Click Yes then click Close.

What happens to the deleted receipt?

When you delete a customer payment on account that hasn't been VAT reconciled, it's marked as deleted.

Points to consider

Bank reconciliation - If you delete a bank reconciled customer payment on account, this affects your last reconciled balance next time you bank reconcile. To avoid this, ensure you bank reconcile any transactions you post to replace the deleted transaction.

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Delete a customer payment on account

1. Click Customers and click the required customer then click Activity.
2. Click the customer payment on account, SA, you want to delete then click Delete transaction.
3. Check the details to make sure it's the correct transaction, then click Delete.
4. Click Yes then click Close.

What happens to the deleted receipt?

When you delete a standard VAT customer payment on account it's marked as deleted.

Points to consider

Bank reconciliation - If you delete a bank reconciled customer payment on account, this affects your last reconciled balance next time you bank reconcile. To avoid this, ensure you bank reconcile any transactions you post to replace the deleted transaction.