Dear partner,

Sage is committed to keeping our customers secure. Making sure we reduce threats and take advantage of the latest technology. Meaning from time to time we need to upgrade the underlying components of our products.

Important Note: We have key changes to make which will impact the following products:

• Sage Line 500
• Sage ERP 1000

What are the upcoming changes?

Vendors are removing TLS 1.0 / 1.1 from their supported range of software; this includes Operating Systems and browsers.

TLS is a security protocol required for the application to function. It enables the product installation, the APIs and the integration with Sage CRM to communicate securely.

What does this mean for my business & customers?

An upgrade to a supported version will be required.

Where an upgrade to a supported version is not possible, then it will be the responsibility of the user to check whether TLS 1.0 / 1.1 can remain enabled on the operating system version or browsers (i.e. Internet Explorer) being used and also understand the security risks and implications this may entail.

For any sites where TLS 1.0 / 1.1 has been deactivated either manually in line with business IT policy, by operating system or browser software updates, new implementations or full-service pack upgrades, the product installers will no longer complete successfully. In addition, the integration with Sage CRM will also cease to function. You can find out more about Sage CRM in our separate communication. Please note that there is no impact for customers not using our product APIs via the Sage CRM integration or other specific integrations.

What is Sage doing to support customers?

• Customers not using Integrated CRM

  New product installers and new API installers will be made available for the following versions:

  Sage ERP 1000 v3 SP13 and SP14

  • Updated APIs
  • Updated product installers (SP14 only)

  Sage ERP 1000 v4 SP10 and SP11

  • Updated APIs for Sage ERP 1000 v4 SP10 and SP11
  • Updated product installers (SP11 only)

  Line 500 v7.1

  • Updated Line 500 v7.1 APIs
  • Updated product installers (Windows Server 2016)

• Customers using Integrated CRM

  New product installers, new API installers and new CRM updates will be made available for the following versions:

  Sage ERP 1000 v4 SP10 and SP11

  • Updated APIs for Sage ERP 1000 v4 SP10 and SP11
  • ERP 1000 V4 SP11 will be tested against CRM 2020 R1.1
  • ERP 1000 V4 SP10 will be tested against CRM 2018 R3.3

Please note: We will not be producing updates for Sage 1000 v2.x

What are the key dates?

TLS is not technology provided by Sage – the dates will vary dependant on the operating system, browser and business policy and as such is outside our control.

Got a question?

Please speak to our Customer Services Team in the first instance.

Kind regards,

Jo Kirkup
Product Manager