Dear partner, Technology is always changing, including how Sage software works alongside associated software including Operating Systems & Browsers. Sage CRM is impacted by changes to the TLS protocol being made to browsers and operating systems. What are the upcoming changes? The Internet Engineering Task Force (IETF) no longer recommends the use of older TLS versions. Apple, Google, Microsoft and Mozilla have announced a unified plan to deprecate the use of TLS 1.0 and 1.1 early in 2020. We've recently posted a blog to outline some of these changes. Operating system changes to prevent the use of TLS 1.0 / 1.1 can also be expected but may impact businesses earlier, if the business IT policy removes the use of this protocol ahead of software vendors. What does this mean for my business & customers? Vendors of browser technology are actively working to deprecate TLS 1.0 / 1.1 technology and dates vary. Currently Sage CRM 2018 R2 is only partially supported for use with TLS 1.2. Over the next few weeks, software patches will be released for all supported versions of Sage CRM from 2018 R1 onwards, to ensure TLS 1.2 compatibility. Depending on what version is currently installed and how Sage CRM is currently used, steps, including upgrades, will need to be completed to ensure the software continues to work & services aren't disrupted.</> What are the key dates? TLS is not provided by Sage, the dates will vary dependant on the operating system, browser and business policy and as such is outside our control. What is the product impact? Sage ERP 1000 v4 & integrated Sage CRM Sage CRM only integrates with Sage 1000 ERP v4 and is reliant on the Sage 1000 API. For any systems where TLS 1.0 / 1.1 has been deactivated, either manually or via software vendors, new product installs and integrations to CRM will not work. We will be providing the following: - Updated APIs for Sage ERP 1000 v4 SP10 and SP11
- ERP 1000 v4 SP11 will be tested against CRM 2020 R1.1
- ERP 1000 v4 SP10 will be tested against CRM 2018 R3.3
We'll provide further communications when the API and CRM patches are ready. When will the software be available? We plan to make all updates available no later than end of May 2020. Kind regards Jo Kirkup Product Manager |