Choose the type of refund, return or write off:

Choose your VAT Scheme:

Choose your VAT Scheme:

Choose your VAT Scheme:

Choose your VAT Scheme:

Write off Customer Accounts

NOTE: You must not use this option if you're using the VAT Cash Accounting scheme.

This option allocates all outstanding invoices, credit notes and payments together then posts the following transaction to change the customer account balance to zero:

If the Balance on the customer account is positive:

If the Balance on the customer account is negative:

Write off Customer Transactions

NOTE: You must not use this option if you're using the VAT Cash Accounting scheme. For further information about correcting, refunding and reversing transactions, read more.

Only sales invoice transactions can be written off using this method. The following transaction posts and is allocated to the invoice that you choose to write off:

Write off Customer Transactions below a value

NOTE: You must not use this option if you're using the VAT Cash Accounting scheme. For further information about correcting, refunding and reversing transactions, read more.

The following transaction posts and is allocated to the invoice that you choose to write off:

Write off Customer Small Overpayments

NOTE: You must not use this option if you're using the VAT Cash Accounting scheme. For further information about correcting, refunding and reversing transactions, read more.

The following transaction posts and is allocated to the payment on account that you choose to write off:

Customer Invoice Refunds

The following transactions post:

Customer Invoice Refunds

The following transactions post:

The following transaction posts:

Customer Cheque Returns

The following transaction posts:

Refund Credit Notes

The following transaction posts and is allocated to the sales credit:

Payment on Account Refund

The following transaction posts and is allocated to the payment on account:

The following transaction posts and is allocated to the payment on account:

Choose the type of refund, return or write off:

Choose your VAT Scheme:

Supplier Invoice Refunds

The following transactions post:

Supplier Invoice Refunds

The following transactions post:

Choose your vat scheme:

Supplier Cheque Returns

The following transaction posts:

Supplier Cheque Returns

The following transaction posts:

Choose your VAT Scheme:

The following transaction posts and is allocated to the purchase credit:

The following transaction posts and is allocated to the purchase credit:

Choose your VAT Scheme:

The following transaction posts and is allocated to the payment on account:

The following transaction posts and is allocated to the payment on account:

NOTE:You cannot use this wizard if you are using the VAT Cash Accounting scheme. For further information about refunds, read more.

This option allocates all outstanding invoices, credit notes and payments together then posts the following transaction to change the supplier account balance to zero:

If the Balance on the supplier account is positive:

If the Balance on the supplier account is negative:

NOTE:You cannot use this wizard if you are using the VAT Cash Accounting scheme. For further information about refunds, read more.

The following transaction posts and is allocated to the invoice that you choose to write off:

NOTE:You cannot use this wizard if you are using the VAT Cash Accounting scheme. For further information about refunds, read more.

The following transaction posts and is allocated to the invoice that you choose to write off:

NOTE:You cannot use this wizard if you are using the VAT Cash Accounting scheme. For further information about refunds, read more.

The following transaction posts and is allocated to the payment on account that you choose to write off: