Each company database on your site is backed up automatically at the end of the each day. In addition, you can manually back up your site or your company database at any time. Both of these back ups are done using Sage Provisioning Portal.

TIP: Please note that only users with Customer Operations Agent and/or Customer Administrator roles can take backups of sites/databases. If you do not see any of the icons below, speak to one of users who does have this role assigned to them.

CAUTION: Storage and retention of any back up data is the sole responsibility of the 'Data owner/Customer'. You may want to consult your Sage Business Partner or local IT professional regarding storage needs and encryption options.

How to back up your data

• In a web browser navigate to www.sageerponlineservices.com.
• Enter your credentials into the pop up window.
• Enter you credentials to log into the dashboard.

• Once logged in you should see a screen similar to below:

Screen breakdown

1. Backup – Actions a site back up , this will create a bacpac of all the databases attached to your site.
2. Bacpacs – Completed bacpacs will appear here once finished and can be downloaded your local machine via the download icon 

   

   , if you wish to delete a bacpac which is no longer required you can use the Trash icon 

   

   . 
   

   

Individual database backups can be taken and the overnight automated backup can be accessed.

• You can action an individual database back up via the floppy disk icon

  

   set against the specific database.
• To access your backup once it is complete press the restore icon this will present a list of available back ups to download. 

Common Questions

What security standards does Sage 200 Standard Online meet?

We've worked in conjunction with Microsoft to build the best online solution possible for your business. The Sage 200 Standard Online application runs on the Microsoft Azure platform, which is hosted from data centres managed and operated by Microsoft Global Foundation Services (GFS). These data centres comply with key industry standards, such as ISO/IEC 27001:2005 for security and reliability. More information can be found in our security FAQ.

How many backups are included?

Automated rolling backup includes the last 7 days, last month and last annual backup. On top of this, 5 manual backup spaces are available these can be used for on demand backups or for moving automated backups in to. You cannot buy more backups but you can download your data to a local drive at any time. 

Please Note: If you do not see the Trash icon within the on demand section, this is because the backup was part of a site backup, to delete this backup, you will have to click on the 'Restore' option under operations and delete the site backup from the ondemand section here, this will in turn remove each site backup from the ondemand section

How can I access my data after downloading it? 

Once you have downloaded a copy of the data from www.sageerponlineservices.com you can then import the data into Microsoft SQL Management Studio.

You will need to consult a Sage 200 Business Partner or IT Professional to assist with this.