When you attempt to upload online payslips, sometimes an 'Invalid Properties' error appears. The error includes information on the cause of the problem.

Most often ▼ invalid characters or extra spaces in a particular field is the cause of this error.

NOTE: The guidance below resolves the issue in the current period. To fix an error in a prior period, rollback and apply the fix then reprocess. For help with rolling back, visit the how to use the rollback option article.

Invalid properties: '/payslips/0/addressLine3: error: addressLine3 is not valid

An invalid character in the third line of the employee's address causes this error. The error specifies which of the five address lines is causing the error. To resolve this issue, remove any invalid characters from the employee's address.

1. On your employee list, double-click the relevant employee.
2. In the Personal tab, remove any invalid characters from the required address line then select Save.
3. If there aren't any invalid characters, take note of the relevant line and delete it.
4. Enter "x" to this line, then select Save.
5. Re-enter the correct address.
6. Select Save, then Close.

You can now upload payslips for this employee.

Invalid properties: Data.paye

Invalid characters or extra spaces in the employee's RTI Payroll ID cause this error. Your next steps depend on whether you've already included this employee in a full payment submission (FPS).

If you haven't included them in an FPS, create a new employee record for the individual causing the error.

1. On the Employee List, select the required employee.
2. Click Employee then click Delete Employee.
3. Create the employee record. For help with doing this, follow the add a new employee using the employee wizard article.

NOTE: If you've already included the employee on an FPS, contact Sage technical support. 

Invalid properties: Data.name

Invalid characters or extra spaces in the name field of an employee record cause this error.

To resolve this:

1. Highlight all employees.
2. Click Employee.
3. Click Employee Record.
4. Check the Name field in each of your employee records for invalid characters or extra spaces, and remove them.
5. Click Save.
6. Click Close.

Invalid properties: Data.payments description index 0

Invalid characters or extra spaces in the description of a pay element cause this error.

To resolve this:

1. Click Company.
2. Click Pay Elements.
3. Click Payments tab.
4. Check the description field in each of your pay elements for invalid characters or extra spaces, and remove them.
5. Click OK.
6. Click Close.

Invalid properties: Data.deductions description index 0

Invalid characters or extra spaces in the description of a deduction cause this error.

To resolve this:

1. Click Company.
2. Click Pay Elements.
3. Click Deductions tab.
4. Check the description field in each of your deductions for invalid characters or extra spaces, and remove them.
5. Click OK.
6. Click Close.

Invalid properties: Data.address.postcode

Invalid characters or extra spaces in the company, or an employee's post code cause this error.

To resolve this, first check the company address.

1. Click Company.
2. Click Settings.
3. Check the Post Code field for invalid characters or extra spaces, and remove them.
4. Click OK.

If the issue persists, check your employee addresses.

1. Click Employee.
2. Click Employee Record.
3. Check the Post Code field in each of your employee records for invalid characters or extra spaces, and remove them.
4. Click Save.
5. Click Close.

Invalid properties: Rateindex=4

This occurs when you process an employee with a pay element that has 7 digits or more in the Rate. For example, you pay a Salary pay element with 1 Hours/No. at a Rate of £1,000,000.00.

To resolve this:

In Enter Payments, increase the Hours/No. and reduce the Rate. For example, make the Salary pay element 2 hrs at a rate of £500,000.00

Invalid properties: payslipComment

Invalid characters or extra spaces in an employee's electronic documents payslip comments cause this error.

To resolve this:

1. Click Employee.
2. Click Employee Record.
3. Click the Analysis tab.
4. Check the Payslip Comment field in each of your employee records for invalid characters or extra spaces, and remove them.
5. Click Save.
6. Click Close.

If the employee with the error doesn't have a payslip comment, use global changes to clear the contents of the payslip comment box.

Invalid properties: data.HolidayRemainingTD

An invalid value in an employee's holiday remaining TD causes this error. This could be either a negative figure or a figure that is too large, such as 4 digits or longer.

To resolve this, check and correct the Holiday Remaining figure.

1. Click Employee.
2. Click Employee Record.
3. Click the Absence tab.
4. Click Holidays.
5. Click Entitlement. 

Invalid properties: PayrollNumber is invalid

A hyphen or other invalid character in the works number field causes this error.

1. Click Employee.
2. Click Employee Record.
3. Click the Employment tab.
4. Remove the invalid character from the Works Number field.
    TIP: Numbers, letters and the forward slash symbol are valid characters in this field. 
5. Click Save then Close.

Invalid properties: '/email' error: email is not valid

This occurs when the email address in the employee's record contains an invalid character. Remove any spaces or special characters from the employee's email address then try the upload again.

1. Open the relevant employee's record.
2. Check the Email Address is correct in the Personal tab.
3. Go to the Analysis tab.
4. Check the Email Address is correct.
5. Select Save, then Close.

Invalid properties: Payment or deduction rate is not valid

This error occurs if you set the rate of a payment or deduction to £1,000,000 or higher. Your software doesn't allow rates of 7 digits or above.

If you need to make a payment or deduction of £1,000,000 or above, use hours to multiply a number below 7 digits as required. ▼ View an example.

Invalid properties: \deptRef' error: deptName is not valid'

To resolve this, remove any special characters in the department name or reference and try to upload the payslips again.

1. Click Company, then Settings.
2. Click Analysis.
3. Amend the Department Name or Reference accordingly.
4. Click OK.

You can then try to upload payslips again.

Invalid properties: '\deptRef' error: deptRef is not valid'

To resolve this, remove any special characters in the department name or reference and try to upload the payslips again.

1. Click Company, then Settings.
2. Click Analysis.
3. Amend the Department Name or Reference accordingly.
4. Click OK.

You can then try to upload payslips again. 

Invalid properties: 'id' is invalid

Your software creates a unique id number for each employee automatically, in the background of your company database.

This error if an employee's an employees unique ID contains special characters and you try to upload to your online portal.

To resolve this, contact Sage technical support.