Delete the transaction

1. Go to Customers, select the required customer, then select the Activity option.
2. Select the customer credit transaction to delete then press Delete transaction.
3. Check the details to make sure it's the correct transaction, then press Delete.

You'll get a prompt to either delete or reverse the transaction, depending on whether the credit is VAT reconciled.

4. Press Yes to whichever message appears, then press Close.

What happens to the deleted credit

What happens to the transaction depends on whether it has been VAT reconciled or not:

• Not VAT reconciled - the software marks the transaction as deleted
• VAT reconciled - the software can't delete the original credit, so it posts a batch customer invoice to reverse the credit