Solution Properties
Solution ID:
200427112524556
Last Modified Date:
Wed Mar 23 14:27:33 UTC 2022
Taxonomy Path:
Case category//How do I...//download/install/activate/upgrade
Author:
[email protected]
No updates showing or download status frozen as - 'Downloading'
Description


If another user has  downloaded the software, a message may appear to advise that no updates are available,  alternatively, the download may freeze with a status of "downloading" . This can also occur if antivirus or firewall software interrupts the download.

Cause
Resolution

Reset the status

  1. Open File Explorer, to do this you can either choose File Explorer from the Windows Start menu or press the Windows button and the letter E on your keyboard.
  2. Browse to C:\ProgramData\Sage\Accounts Production\Updates
  3. Right-click SageAPupdates.xml and click Rename,  then rename the file as SageAPupdatesOLD.xml
  4. Open Sage Accounts Production and click Help and select Check Internet for updates
  5. Click Check Now

[BCB:43:CSAT - Move feedback:ECB]



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