CAUTION: Customers that use Bank Feeds or Invoice Payments, in Sage 200 2021 R1 or below, must either install a patch or upgrade to the latest version of Sage 200, for these services to continue working. Patches for each applicable version can be found here.

 TIP: The Bank Feed Help Files includes a troubleshooting section, this includes details on refreshing your signature key if you have restored a backup and your feed(s) stop working. 

1. The full version number of Sage 200 including whether a remastered version has been installed for versions prior to 2020 R1 (this article gives more information on this).
2. Details of what you see in Sage 200, including the Status of the feed and the full error message if an error is received.
3. The background of the problem, for example is it a new feed, does the problem coincide with a server move etc.
4. The bank account details, including - bank name,  sort code, account number, and account name.
5. The email address used when setting up (or attempting to set up) the Bank Feeds connection.
6. A copy of the Sage 200 Secured Services log (after Debug level logging switched on through Sage System Administration and the problem replicated - this article gives more information on this).
7. The BankCloudOrganisationID, and BankCloudAdminEmail (if different from the email address from step 3) from the tblBankCloudConfiguration table in the Sage 200 Configuration database.
8. The BankCloudBankAccountID, LastTransactionDownloadDateTime, and LastTransactionDownloadID from the CBCloudBankAccount table from the Company database for the affected Cashbook account.
9. The BankCloudCompanyID from the SysCompany table in the Company database.
10. If the problem relates to missing transactions, then please provide details of the transactions concerned (a snippet of the bank statement would also be useful).