If you change an employee's NEST group or payment source before you submit your pension data, the following error appears:

'C8 The pay frequency can not be matched to that of a Nest Group.'

This also occurs if you manually export old files that have the wrong group assigned.

To resolve this you must use the option in Send Pension Data to export a CSV file containing your pension data, then upload this on Nests website. This updates the employee group in payroll, so you can send pension data as normal in your next pay period:

Create and upload your pension data file

1. At the bottom of Send Pension Data, select the Manually upload the CSV file check box.
2. Assign the correct Group and Payment source to each employee.
3. Click Submit, then enter the payment dates.
    NOTE: Your pension provider can confirm payment dates if you're not certain what to enter. 
4. Select the required payment frequency then click Submit.
   TIP: This is either Tax weekly or Tax monthly.
5. Click the Refresh button.
6. Click Copy link to file and then click Open web portal.
7. Login to the NEST Portal and manually upload your files.
   TIP: For support to upload your CSV files to your portal, please contact Nest.

Mark the file as confirmed in Send Pension Data

1. Go back to Send Pension Data in Sage 50 Payroll. 
2. In the To Send tab, click Mark as sent for all files.
3. Click the Awaiting Confirmation tab.
4. Mark all files sent as Confirmed.
5. Click the To Send tab then clear the Manually upload CSV file check box.

You're now ready to send your pension data as normal when you process the next pay run.