If you uplift the contribution percentages in the Pensions Module using the Automatic Enrolment Phasing Settings, the following error may appear:

'Failed to update pension schemes.'

• Pension Schemes set as GPP, PPP or Stakeholder and,
• Pension Scheme set as Salary Sacrifice and,
• Enable Audit Trail Reporting is disabled.

Applying the rate update

If you enable Audit Trail Settings, this prevents the software making the incorrect detection and allows the uplift in contribution percentages to complete:

1. Click Company, then click Audit Trail Settings.
2. Select the Enable Audit Trail Reporting check box.
3. Click Save.
4. Uplift your contributions percentages again.

If the issue persists

If the error still occurs after the above steps, the pension scheme will need to be temporarily amended.

1. Click Company, then click Pension Schemes.
2. Click the pension scheme in question, and click Edit.
3. Note all of the scheme settings on each of the four tabs; Details, Employee, Employer and Provider.
4. Click the Details tab, then change the scheme type to Other, and untick the Salary Sacrifice box.
5. Uplift your pension contribution percentages again.
6. Once the rates have been updated successfully, re-enter the original scheme settings, as noted in step 3.

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