Before you reset

If you forget your Sage 50 Accounts password, we recommend the following:

• Log in as the manager with no password
• Log in as the manager for both the logon name and password
• Log in as the manager with your Sage account number as the password
• Try other common passwords you use

Replace your forgotten password with a new one

1. Open your company as normal.
2. On the Log on to Sage 50 Accounts window, select Forgotten password.
3. Answer your security question, select OK.
4. Enter a new Password and Confirm password.
5. Enter a Security question and Security answer then select OK.
6. Log in with your new password.

If the Forgotten password option doesn't appear or you don't know your security question answer, call Sage Technical Support. We can decode your password during the call. 

NOTE: This service is free and available only by telephone to the main billing contact on the account.