Before you reset

If you forget your manager password, we recommend the following:

1. Log in as MANAGER with no password
2. Use MANAGER for both the logon name and password
3. Log in as the MANAGER with your Sage account number as the password
4. Try other common passwords you use

Replace your forgotten password with a new one

1. Open your company as normal.
2. On the Logon screen, select Forgotten password.
3. Answer your security question, select OK.
4. Enter a new Password and Confirm password.
5. Enter a Security question and Security answer then select OK.
6. Log in with your new password.

If the Forgotten password option doesn't appear or you don't know your security question answer, ask the main billing contact to contact us.

We can decode your password during the call.