If you trying to submit a return, at the validation stage you get a program error stating that file HTMLtoPDF.exe is missing

This can be caused by the file either being missing, unreadable or your anti virus may have incorrectly quarantined this file.

First of all, check to see if this file is in the correct location:

1. Select Start, Computer (or My computer) and browse to C:\Program Files (x86)\Sage\SCT\client\
   

   NOTE: If you originally installed the software to a different location, you'll need to browse to that location instead

2. Check to see if HTMLtoPDF.exe is correctly stored in this location

If the file is listed in the program directory

If the file is located there, you may wish to try copying it from a working workstation, overwriting the original and re-launching Sage Corporation Tax

The file isn't listed in the program directory

If the file is missing, your anti-virus software may have quarantined it, and you should speak to your local IT support to remove it from quarantine and placed back in the default location

If the file is missing, not quarantined and you can't copy it from another workstation, please contact us on 0191 479 5999 and we'll provide you with a working copy.