| | Direct Debit - How it works |
| Description | [BCB:243:Gocardless - incident:ECB]
Once you've set up Direct Debit Manager in your software, you're ready to collect payments by Direct Debit from your customers. Let's take a look.
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| Resolution | There are three stages to collect payments by Direct Debit from your customers:- Request a Direct Debit mandate
You need to send your customer a direct debit mandate to authorise you to request Direct Debits from their bank account. To do this, you can send your customers an email with a link to a secure payment page hosted by GoCardless.
- Request a Direct Debit payment
Once the Direct Debit mandate is authorised, you can request a Direct Debit payment from your customer.
- Receive the Direct Debit payment
After you request a Direct Debit payment and this has settled, you can view and post the transactions using the Settlements option. During this process, any GoCardless fees automatically post.
[BCB:184:Emma Footer CB:ECB] [BCB:19:UK - Sales message :ECB]
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