| How do I delink a customer from GoCardless in Direct Debit manager? |
Description | [BCB:243:Gocardless - incident:ECB]If you've a customer you no longer want to request payments from, or the wrong mandate ID is linked to the customer record, you can delink them from GoCardless in a few simple steps. This does not cancel the mandate. |
Resolution | - Open Sage 50 Accounts and logon as MANAGER.
- Click Customers then double-click the required customer.
- Click the Bank tab and then click Delink.
- Click Yes then click Close.
That's it. The customer record is no longer linked to GoCardless. [BCB:184:Emma Footer CB:ECB] [BCB:66:Sales - AutoEntry:ECB] |
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