| | Description | Add specific file extensions and data paths to your antivirus exclusions. This reduces file locking, scanning delays, and data corruption risks. |
| Resolution | - Open Sage Accounts Production.
- Select Tools, then Settings.
- Choose Workstation Settings.
- Make a note of the Default Data Path and Client List Path.
- Add these paths to your antivirus exceptions list a
long with C:\ProgramData\Sage\Accounts Production and C:\Program Files (x86)\ApexWin If you can't access the software, exclude these file extensions instead: - .ADS
- .DBF
- .DBT
- .KMD
- .MAP
- .MAX
- .MDX
- .PAG
If you’re not sure how to do this, contact your local IT support team. |
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