ERROR: 'A licence for the supplied serial number cannot be found'
Description
Cause
Resolution

Check the Sage Services

Visit status.sage.com to check that the Sage Licence Service is currently available. 

Wait until the service issue resolves if the service is unavailable, then re-open Sage 50 Accounts.

If the service is available, follow the Check your registration details section.


Check your registration details

  1. Open Sage 50 Accounts, click Help and About, and make a note of the following:
    • Serial Number
    • Activation Key
    • Account Number
  2. Check these registration details are the same as stated in your order confirmation email.

    TIP: Can't find your details? You can use your Account Number and Postcode to find your serial number and activation key.
Steps to duplicate
Related Solutions