Sage 50 Accounts regularly checks your entitlement online via the Sage Licence Service.

This message will appear if your current licence period has expired and the Sage Licence Service is currently unavailable:

Wait until Sage Licence Service is restored

You can access Sage 50 Accounts again once the Sage Licence Service restores. We apologise for any inconvenience this causes.

You can check the Sage Licence Service status at https://status.sage.com/

Check your computer date and date format is correct

1. Press the Windows key and R then type timedate.cpl then select OK.
2. Select Change date and time, then set the correct time and date.
3. Select OK then OK again.
4. Ensure your Windows date format is correct.  

Run as administrator

• Right-click the Sage 50 Accounts shortcut, then select Run as administrator

If this resolves the issue, you can permanently set the shortcut to run as administrator:

1. Right-click the Sage 50 Accounts shortcut, then select Properties.
2. Go to the Compatibility tab.
3. Under Privilege Level, select the Run this program as an administrator check box.
4. Select OK.

Reset your licence information

For help with this, contact your local IT support.

1. Close all software, log off Windows, then log in as an administrator.
2. Rename the folder C:\Program Data\Sage\SDK Licence to C:\Program Data\Sage\SDK Licence OLD.
3. Browse to C:\Program Data\Sage\Accounts\XXXX and delete the sage.usr file.
    NOTE: Where XXXX is your software version, for example, 2025.
4. Open Sage Accounts and re-enter your licence information.

Configure your firewall

Add the following url to your firewall white list:

• https://licensing.services.sage.com/lic/services/LicenceService

For help with this, consult your local IT support or firewall provider. We suggest adding this rule to the top of the list to prevent other rules taking priority.